We are continually improving on our Eclipse plugin both in terms of adding features and fixing issues. For this reason we recommend that you check for updates frequently. We have online documentation as well as help embedded in the product.
We offer a fix period of technical support via telephone/web/email after you purchase our products. The technical support is help you address issues or problems you are experiencing when using our products.
We are very interested in improving this product so please forward any issues to firstname.lastname@example.org, and we will do our best to help resolve your issue as quickly as possible.
We've established a discussion groups/mailing lists to help you find answers to your technical issues as well as enabling you to share your latest tips and tricks and projects with the greater ASN.1 developer community. Post your questions to the Google Group, and we’ll see what I can do.
Before submitting your post, please try to read the official FAQs. The most commonly-asked ASN.1 questions are already addressed in these lists.
Stack Overflow has a dedicated ASN.1 Development Tools community answering questions using the asn1-development-tools tag in a Q&A format.